NINEDGE Support
Free shipping over $69, 30-day easy returns, and real support at service@ninedge.com.
Support brief
Fast answers for sizing, shipping, payments, returns, order changes, and dark graphic menswear support.
How do I choose my size?
Use the Size Guide and check the product measurements before ordering. Many NINEDGE pieces are cut for an oversized streetwear fit, so compare measurements against a garment you already wear.
How much is shipping?
Standard Shipping is $12.99 USD and free on orders over $69 USD. Express Shipping is $25.99 USD where available. The final method and cost are confirmed at checkout.
How long does delivery take?
Most orders are processed within 3-5 business days. Standard delivery commonly takes 12-15 business days after handoff; express delivery commonly takes 7-15 business days where available.
Can I return an item?
Eligible unworn items can be reviewed within the published 30-day return window. Email support before sending anything back; the parcel address is NOT the return address.
Can I cancel my order?
Orders can be canceled within 48 hours after payment without charges. After 48 hours, cancellation may incur a 20% fee. Shipped orders cannot be canceled.
Which payment methods are accepted?
NINEDGE supports secure card checkout, PayPal, and checkout coupon codes. Available payment options may vary by country, currency, and provider availability.
STORE INFORMATION
Email: service@ninedge.com
Response Time: Within 24 Hours (Business Days)
Business Hours: Monday - Friday: 9:00 AM - 6:00 PM (GMT+8)
BLUE GLAZED TRADING LIMITED
RM D07, 8/F, KAI TAK FTY BUILDING, NO. 99 KING FUK STREET,
SANPOKONG, KOWLOON HONG KONG
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